Terms and Conditions for Landscaping Dalston Services
These Terms and Conditions set out the basis on which landscaping services are provided by us to you. They apply to all bookings for landscaping work, including garden design, lawn care, planting, hedge cutting, turfing, clearance, and related outdoor maintenance services. By requesting a quotation, confirming a booking, or allowing work to commence, you agree to be bound by these terms. Please read them carefully before placing any order for landscaping Dalston services or any other related service we may provide.
In these Terms, references to “we”, “us”, and “our” mean the service provider, and references to “you” and “your” mean the customer receiving the services. These terms apply whether the work is a one-off project or an ongoing arrangement. They are intended to be fair and practical, while also making clear the responsibilities of both parties. Where a written estimate or proposal is supplied, it should be read together with these terms and any additional written specification agreed before work begins.
If any part of these Terms conflicts with a separate written agreement signed by both parties, the signed agreement will take priority to the extent of that conflict. Nothing in these terms affects your statutory rights where they apply. We may update these Terms from time to time, but the version in force at the time your booking is accepted will normally apply to your appointment or project unless we agree otherwise in writing.
Booking Process
All bookings begin with an enquiry and may include an initial discussion, site visit, or request for photographs and measurements. We may ask for details about the size of the area, the type of work required, access conditions, drainage issues, existing features, and any known hazards. This information helps us provide a more accurate estimate and determine whether specialist equipment, extra materials, or additional labour may be needed. Any estimate provided before a site inspection is based on the information you supply and may be revised if that information changes or proves incomplete.
A booking is only confirmed once we have accepted your request and, where required, received the agreed deposit or written acceptance of the quotation. We may also require you to confirm the preferred start date, scope of work, and any special instructions in writing. For larger landscape gardening Dalston projects, we may divide the works into stages and confirm the schedule separately. Dates are offered in good faith, but they are not guaranteed where weather, supplier delays, or operational changes affect our schedule.
You are responsible for ensuring that the site is ready for work on the agreed date. This includes ensuring access is available, pets are secured, paths and work areas are reasonably clear, and any necessary permissions have been obtained. If we are unable to start or continue work because the site is not ready, we may charge for wasted attendance time, aborted visits, or additional return visits. If services require access to water, electricity, or external storage space, you must make these available unless otherwise agreed.
Pricing and Payments
Prices may be quoted as a fixed sum, an estimated amount, or a day rate depending on the nature of the work. Fixed prices apply only to the tasks and quantities expressly described in the quotation. If the scope changes, if unforeseen conditions are discovered, or if you request extra work, we may provide a revised price before proceeding. Materials, plant hire, waste disposal charges, and specialist subcontractor costs may be added to the price where they are not included in the initial quotation.
Unless stated otherwise, a deposit may be required to secure materials and reserve time in the schedule. Deposits are generally non-refundable once materials have been ordered, planning has begun, or a date has been reserved specifically for your project. The balance must be paid in accordance with the invoice terms. Where work is completed in stages, we may issue interim invoices for completed phases, delivered materials, or ongoing labour. We may suspend work if any invoice remains unpaid after the due date.
Payment must be made in cleared funds using the payment methods we specify. You are responsible for ensuring that payments are made on time and in full. If a payment is late, we may charge interest and reasonable administrative costs in accordance with the applicable law governing commercial debts. Title to any materials supplied by us does not pass to you until we have received payment in full for those materials and for the associated services, where applicable.
Changes to the Work
It is common for outdoor projects to evolve once work has started. If you ask us to alter the design, substitute materials, change planting schemes, extend paving or edging areas, or carry out extra tasks not included in the original scope, we may treat that as a variation. Variations may change the price, materials required, and completion date. We will normally confirm any material change in writing before proceeding, but where immediate work is necessary to protect the site or avoid damage, we may act first and record the change afterwards.
We are not obliged to carry out work that is unsafe, unlawful, or not practically achievable within the agreed budget or timescale. If site conditions differ significantly from what was described at the point of booking, including hidden obstructions, poor soil structure, unexpected drainage problems, or previous unrecorded installations, we may pause the works and discuss the options with you. In such cases, the original price may no longer apply because the circumstances are outside the assumptions on which the quote was based.
Where a project includes plants or living materials, seasonal availability and weather conditions may affect what can be sourced or planted at a given time. We will aim to suggest suitable alternatives where necessary. However, we are not liable for natural variations in growth, colour, flowering patterns, or future development of living materials, provided they were supplied and installed with reasonable care and skill.
Cancellation and Rescheduling
If you wish to cancel or reschedule a booking, you must give notice as early as reasonably possible. Cancellations made after work has been scheduled may result in charges for time already spent, materials already purchased, and any third-party costs we cannot recover. If you cancel a larger landscaping Dalston project after the deposit has been used to reserve materials or labour, we may retain all or part of that deposit to cover our reasonable losses.
We may also cancel or reschedule if weather conditions, health and safety concerns, staff illness, supplier failure, or other circumstances beyond our reasonable control make it impractical or unsafe to proceed. In those circumstances, we will usually offer an alternative date. We are not responsible for indirect losses caused by a change in date, provided we have acted reasonably and informed you as soon as practicable.
If you are not present when attendance is required and this prevents the work from going ahead, we may treat that as a cancellation or aborted visit. The same applies if access is restricted, if the necessary permissions have not been obtained, or if the site is materially different from what was agreed. In each case, we may charge a reasonable fee for lost time and any non-returnable costs incurred.
Waste Removal and Environmental Compliance
Waste generated during landscaping work may include soil, branches, turf, rubble, timber, green cuttings, packaging, and other materials arising from the service. Unless otherwise agreed, we will arrange removal and disposal of waste in a lawful and environmentally responsible manner. We may separate reusable, recyclable, and non-recyclable materials where practical. Any waste disposal fee quoted will be based on the estimated volume and type of waste and may increase if the actual amount exceeds the estimate.
You must tell us in advance if there may be hazardous waste or special materials on site, including asbestos, contaminated soil, chemicals, buried oil, or other regulated substances. We are not licensed to remove prohibited or hazardous waste unless expressly agreed and properly arranged under the relevant regulations. If such materials are discovered during the works, we may stop work immediately and require you to arrange specialist removal. Any delay or extra cost caused by undisclosed waste will be charged to you.
Where waste remains your responsibility under the agreement, you must ensure it is stored, handled, and disposed of in accordance with all applicable waste laws. You must not ask us to transport or dump waste illegally. We reserve the right to refuse any instruction that would place us in breach of environmental, planning, or waste management rules. If we reasonably believe the site conditions or waste arrangements are unsafe or unlawful, we may suspend the service until the issue is resolved.
Liability and Risk
We will provide the services with reasonable care and skill. However, landscaping work can involve uneven ground, machinery, sharp tools, heavy materials, dust, noise, and weather-related risks. You agree to take reasonable precautions to protect people, animals, belongings, and vulnerable surfaces. Unless caused by our negligence, we are not responsible for pre-existing damage, hidden defects, poor ground conditions, or failures arising from the natural behaviour of materials and plants.
To the fullest extent permitted by law, we are not liable for indirect, consequential, or economic losses such as loss of enjoyment, loss of profit, or loss of use arising from the services. Our total liability for any direct loss or damage will be limited to the amount paid or payable for the specific services giving rise to the claim, except where the law does not allow such limitation. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be excluded.
You must notify us promptly if you believe there is a defect in our work or if damage has occurred. Any claim should be raised as soon as reasonably possible after the issue is discovered, so that we have a fair opportunity to inspect the matter and, where appropriate, put it right. If third parties, pets, children, or visitors interfere with the works or enter the working area, we are not responsible for resulting damage or delay unless it is caused by our failure to take reasonable precautions.
Customer Responsibilities
You must ensure that the information you provide is accurate and complete. This includes details about boundaries, ownership, underground services, protected trees, access restrictions, shared areas, and any previous works that may affect our service. If permits, consents, or approval from landlords, freeholders, managing agents, or neighbours are needed, it is your responsibility to obtain them unless we expressly agree in writing to do so on your behalf.
You are also responsible for making sure the area is safe and suitable for work. This includes telling us about hidden hazards, keeping the site free from obstacles where reasonably possible, and ensuring that children and pets do not interfere with the work. Where our work depends on your decisions, such as selection of plants, layout approval, or material choice, delays caused by slow responses may affect the schedule and completion date.
If you supply your own materials, you are responsible for their quality, suitability, and compliance with any relevant standards unless we have specifically agreed to inspect and approve them. We are not responsible for defects in customer-supplied materials or for results that fail because those materials were inappropriate for the intended purpose. Where you ask us to use specific products against our advice, you do so at your own risk.
Guarantees and Aftercare
Any guarantee or aftercare arrangement will be stated in writing and may vary depending on the type of work carried out. General wear and tear, storm damage, drought, frost, vandalism, misuse, neglect, or lack of maintenance are not covered unless expressly stated. Living materials such as turf, shrubs, trees, and bedding plants are particularly sensitive to weather, soil conditions, and aftercare, so no guarantee can cover every natural outcome.
Where we provide maintenance advice, it is given in good faith but it does not form part of a guarantee unless we clearly say so in writing. Failure to follow agreed aftercare instructions may affect the performance of the work and may void any limited guarantee provided. Any remedial work carried out under a guarantee will be limited to the affected area or item and will not automatically extend the original guarantee period unless confirmed by us in writing.
Termination and Suspension
We may suspend or terminate the services if you fail to pay on time, refuse reasonable access, repeatedly change instructions without agreement, or otherwise breach these Terms in a serious way. If work is suspended for reasons within your control, you may be charged for the costs of remobilisation, storage, or rebooking. If we terminate the agreement because of your breach, you must pay for all work completed up to the date of termination and any non-recoverable costs properly incurred.
You may terminate a booking by giving written notice, but you will remain liable for any work already completed, materials ordered, and reasonable cancellation costs. Where an ongoing maintenance arrangement exists, either party may end it by giving the notice period stated in the service agreement or, if none is stated, by giving reasonable notice. Termination does not affect rights or obligations that have already accrued.
Force Majeure
We are not responsible for failure or delay caused by events outside our reasonable control. These may include severe weather, fire, flood, strikes, acts of terrorism, supply shortages, transport disruption, illness, utility failure, or restrictions imposed by public authorities. If such an event occurs, we will use reasonable efforts to minimise disruption and resume the work as soon as practicable. Any affected date will be extended for the period of the delay.
If the event continues for an extended period, either party may discuss ending the affected part of the agreement without penalty for the period during which performance was impossible. Any sums due for work already performed, materials already delivered, or costs already incurred will remain payable.
Governing Law and General Provisions
These Terms and any dispute or claim arising from them shall be governed by and interpreted in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, unless mandatory law provides otherwise. If any part of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.
Failure by us to enforce any right or remedy on one occasion does not mean that we waive that right or remedy in the future. No person who is not a party to these Terms has any right to enforce them under the Contracts (Rights of Third Parties) Act 1999 unless we agree otherwise in writing. These terms represent the full agreement between the parties in relation to the services, unless changed by a written document signed or accepted by both parties.
Important: by proceeding with a booking, you confirm that you have read, understood, and agreed to these Terms and Conditions. They are intended to support transparent, professional service delivery for all types of landscaping services, garden landscaping arrangements, and related outdoor works. We recommend retaining a copy for your records.
